I thought to myself “if everyone else is going out and getting this certification I should at least give it a try, right?” It wasn’t until the Salesforce community blew up and I saw 5-10 new people achieving the certification every week. As I mentioned earlier, that was definitely the case with myself. Initially, I did not think this certification was for me as I never considered myself a UX Designer. You may not realize that the work you are already completing uses core UX concepts when delivering solutions through Salesforce. The exam will have you focus on creating solutions through requirements gathering and creating human-centered user experiences. This certification is recommended for anyone who has previous experience building and designing solutions on the Salesforce Platform. Whether you are new to the Salesforce Admin role or have many years of experience solving complex problems with the power of Salesforce, this certification is an ideal one to attain. I recommend this exam for anyone who has experience as a Salesforce Administrator and wants to learn more about building and deploying human-centred experiences within the Salesforce Platform. Many Salesforce Admins who begin studying for this exam might experience the same realization – to be a Salesforce Admin you need to have some idea of common UX concepts to ensure that you are delivering the best solutions for your company’s business processes. You may also notice that a lot of the concepts in this exam are similar to the concepts you have to study in order to pass the Salesforce Administrator and Platform App Builder certification exams. There are also many tasks that you do as a Salesforce Admin, when implementing business processes that include some type of UX design. When I created a new Flow for a request process at the Atlanta Braves, I didn’t even realize how much I was doing to ensure the new process was accessible to every user in our org. Upon researching more about this certification, I learned of basic Salesforce tools such as In-App Guidance and Walkthroughs.
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